Sorry this awesome review is so late. On November 25, 2025 Scott Baker was a life saver. I purchased a new car and needed help after the North Point office in Central Square NY had closed. The office in Central Square are the worst agents and we have since left them and gone with another insurance agent in the area. They deleted me from a policy when we switched from Nationwide to Progressive. For 6 years my name was not on my husband and mine insurance policy so assumed not covered if something were to happen. So therefore my name not on a policy and I could not pick up my new car and delayed for 2 days. Scott was wonderful. He fixed all there mistakes. Added me to the policy that night and sent all the information that the dealer needed. Unfortunately with all his hard work and multiple phone calls after hours his valiant effort was not enough to get my car. He is an excellent customer service representative and I hope Nothh Point recognizes that. Thanks again Scott.
Maryanne
Nov 22, 2024
We just felt with Scott and had the best customer service, he bent of backwards to help us fix our issue!
Guest
Aug 17, 2024
Wonderful customer service from Jackie and Jeffrey. Thank you!
Guest
Jul 10, 2024
Hats off to Jennie Chatelle! Over the past few days I have spoken to several agencies. As a customer service provider myself, I know that it is something that has fallen to the wayside. Jennie was fantastic!! She really went above and beyond expectations. She took the time to understand my issues and was able to help me find coverage for my daughter as well as help us understand auto insurance a little bit better. 10 out of 10. I will recommend her to all my friends. Thank you! Tracy Hoffman
Guest
Jun 26, 2024
Scott has been so wonderful to work with through my role as a mortgage loan processor for a local bank that my first thought was to reach out to him when I knew it was time to seek an insurance agent who would truly take care of my own personal coverage needs. At the same time, I was in the process of buying a new car - so I unintentionally put the pressure on Scott for a lot of information in a short period of time! Thanks to him, my multi-line insurance coverage is solid and more affordable than it was before, and he got the information for the new car taken care of at my urgent request, late in the afternoon on a Friday...and he was kind and generous and patient through it all. Thank you, Scott, for going above and beyond and for being the agent to whom I will refer folks whenever the opportunity arises, professionally or personally.
Guest
Jun 20, 2024
 I just wanted to take a minute to compliment Scott Baker.
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He went over our home/auto policy thoroughly (we’ve had some changes in the household) to tailor it to our new circumstances.
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He was friendly, courteous, and helpful, and patiently explained the benefits and made some great suggestions!
Guest
May 30, 2024
Great thinker Mary is
Guest
Feb 26, 2024
Scott got me a policy on a very unusual property within a very short time to make my closing happen. Thanks again to him for making it happen
Sorry this awesome review is so late. On November 25, 2025 Scott Baker was a life saver. I purchased a new car and needed help after the North Point office in Central Square NY had closed. The office in Central Square are the worst agents and we have since left them and gone with another insurance agent in the area. They deleted me from a policy when we switched from Nationwide to Progressive. For 6 years my name was not on my husband and mine insurance policy so assumed not covered if something were to happen. So therefore my name not on a policy and I could not pick up my new car and delayed for 2 days. Scott was wonderful. He fixed all there mistakes. Added me to the policy that night and sent all the information that the dealer needed. Unfortunately with all his hard work and multiple phone calls after hours his valiant effort was not enough to get my car. He is an excellent customer service representative and I hope Nothh Point recognizes that. Thanks again Scott.
We just felt with Scott and had the best customer service, he bent of backwards to help us fix our issue!
Wonderful customer service from Jackie and Jeffrey. Thank you!
Hats off to Jennie Chatelle! Over the past few days I have spoken to several agencies. As a customer service provider myself, I know that it is something that has fallen to the wayside. Jennie was fantastic!! She really went above and beyond expectations. She took the time to understand my issues and was able to help me find coverage for my daughter as well as help us understand auto insurance a little bit better. 10 out of 10. I will recommend her to all my friends. Thank you! Tracy Hoffman
Scott has been so wonderful to work with through my role as a mortgage loan processor for a local bank that my first thought was to reach out to him when I knew it was time to seek an insurance agent who would truly take care of my own personal coverage needs. At the same time, I was in the process of buying a new car - so I unintentionally put the pressure on Scott for a lot of information in a short period of time! Thanks to him, my multi-line insurance coverage is solid and more affordable than it was before, and he got the information for the new car taken care of at my urgent request, late in the afternoon on a Friday...and he was kind and generous and patient through it all. Thank you, Scott, for going above and beyond and for being the agent to whom I will refer folks whenever the opportunity arises, professionally or personally.
 I just wanted to take a minute to compliment Scott Baker.
Â
He went over our home/auto policy thoroughly (we’ve had some changes in the household) to tailor it to our new circumstances.
Â
He was friendly, courteous, and helpful, and patiently explained the benefits and made some great suggestions!
Great thinker Mary is
Scott got me a policy on a very unusual property within a very short time to make my closing happen. Thanks again to him for making it happen
10/10 Amazing customer service!